Duties
Requirements
- Offering quality specialized help (Level 1) to ISS customers with a serious extent of client care, specialized skill, and idealness.
- Utilizing ISS Ticketing System – submitting, refreshing, shutting tickets in opportune style
- Overseeing ISS Server line – preparing new server orders for shipment; investigating server issues nearby; overseeing ISS Demo Units out in the field.
- Dealing with the Test Lab – associating/testing new IP cameras, encoders, and different gadgets; monitoring gear stock; keeping lab perfect and sorted out.
- Helping with Shipping and Receiving of Hardware Products (for example server, cameras) that come all through the workplace.
- Assisting with office IT support – investigate office arrange issues, PC issues, printer issues, and so forth…
- Exploring, settling, and reacting to client addresses got by means of phone, email, or bolster entry.
- Adding to the operational efficiencies of the specialized help group through the selection of best practices, improved association and strategies, and expanded profitability by colleagues.
- Keeping up information on all item contributions and specialized help strategies so as to give exact answers for clients.
- Infrequent travel required to get/drop off hardware.
- Every single other obligation and duties as allocated.
Requirements
- Working information on server/workstation equipment – investigating issues with hard drives, RAM, CPU, motherboards, and so forth…
- Working information on systems administration ideas, including LAN, WAN, TCP/IP, NAT, port sending, designing switches, investigating, and so on…
- Working information on Windows 2012 Server/2016 Server/Win 7/Win 10/Linux
- Comprehension of standard delivery/getting rehearses
- Incredible authoritative and catch up aptitudes
- Superb correspondence and investigating aptitudes
- Having the option to lift servers up to 50 lbs.
- Capacity to step up and work with least oversight
- Capacity to function admirably in a group situation
- Capacity to break down and take care of issues rapidly
- Versatile/adaptable — appreciates accomplishing work that requires visit shifts in bearing
also read : entry level network jobs
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